Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it
It must be in its original packaging
You must provide proof of purchase (receipt or order confirmation)

To request a return, please contact us at:
uswholesale@aulfat.com

Return address:
Dexuvo
254 Chapman Rd, STE 208 #20399
Newark, Delaware 19702, USA

Returns sent without prior approval will not be accepted.

Return Process

If your return is approved:

We will provide instructions on how to return your item
A return shipping label may be provided (if applicable)

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

Damaged
Defective
Incorrect

Non-Returnable Items

Due to the nature of our products, certain items cannot be returned, including:

Hazardous materials (including pool chemicals)
Flammable liquids or regulated substances
Opened or used chemical products
Custom or special-order items
Sale items and gift cards

If you are unsure about your item, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

To exchange an item:

Return the original item (if eligible)
Place a new order separately

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.

Items must still meet return eligibility conditions (unused, original packaging, proof of purchase).

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refunds will be issued to your original payment method
Processing time: up to 10 business days

Please note:
Banks or credit card providers may take additional time to process refunds.

If more than 15 business days have passed after approval, contact us at:
uswholesale@aulfat.com