Shipping policy
Last updated: January 07, 2026
At Dexuvo, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for full details on how we process and ship your orders.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped, including tracking information where available.
2. Shipping Locations
We currently ship to addresses within the United States.
If you require shipping outside the U.S., please contact us before placing your order.
3. Estimated Delivery Time
Delivery times vary depending on your location and the shipping method selected at checkout.
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days
Please note that delivery times are estimates and may vary due to external factors.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We may offer free shipping promotions on selected orders or during special campaigns.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment in real-time.
6. Delays & Carrier Issues
While we work with reliable shipping partners, Dexuvo is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs or logistical disruptions
We appreciate your understanding in such situations.
7. Incorrect Address
Please ensure that your shipping address is correct at checkout.
Dexuvo is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at:
8. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery (or expected delivery).
We will work with the carrier to resolve the issue and assist you with a replacement or refund where applicable.
9. Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of placement. After this period, processing may have already begun.
10. Contact Us
If you have any questions about shipping, please contact us:
📧 uswholesale@aulfat.com
📍 254 Chapman Rd, STE 208 #20399, Newark, DE 19702, USA